Patient Experience

We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:

• 40 private, luxurious rooms with guest accommodations
• Spacious rooms to allow for dialysis treatments
• Adaptive kitchen to stimulate re-learning of daily living skills 
• Day rooms designed for patients and their families to gather and support one another
• Transition apartment where patients can practice their independence before going home
• Outdoor therapeutic garden and training area designed to promote safe community re-entry
• Flat-screen TVs
• Complimentary Wi-Fi
• Designated meditation room

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:

Cafeteria

During the COVID-19 pandemic, patients eating in the dining room has been suspended until further notice. This is for the safety of our patients. 

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.

Flower and Balloon Information

We may restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.

Healing Environment

The patient rooms are designed to improve the outcome of our patients supported by our model of care. Our location provides a view of a pond that animals explore and natural light to brighten up the building. We have positive distractions, including art from Wisconsin artists, that try to give a calm presence to our patients.

Parking

Free parking is provided for patients and visitors in parking lots on the hospital campus. 

Pastoral/Spiritual Care

Case Management can connect patient with spiritual resources.

Visiting Hours

Regular visiting hours are generally from 10 a.m. to 8 p.m. daily.

Children under 12 should be accompanied by an adult when visiting the hospital.

Visitors may be required to follow certain procedures, depending on the condition of the patient. The nurse staff will provide specific instructions for visiting these patients.

Wi-Fi

Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.